Refund policy

Returns

No returns are authorized. If you think we sent you the wrong item, please contact us first.

Kindly note that returns must be shipped to the following address at your expense:

Aldemaro Galletti, Borgognissanti 62R, 50123 Firenze, Italy

Please ensure the return is sent via express delivery with full insurance coverage.

Replacements / Refunds

Requests for replacements must be made to Aldemaro Galletti within 3 days of receipt of items.
PICTURES ARE REQUIRED IN ALL CASES!
Keep packaging and merchandise in original condition.
Regarding replacement it is necessary to consider that in case of handmade items, Aldemaro Galletti will replace with the same items or the most similar.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items

Unfortunately, we cannot accept returns on sale items or gift cards.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Kindly note that returns must be shipped to the following address at your expense:Aldemaro Galletti, Borgognissanti 62R, 50123 Firenze, Italy

Please ensure the return is sent via express delivery with full insurance coverage.

If an item in a return shipment arrives damaged, the final customer will only be refunded once the insurance company has compensated Aldemaro Galletti for the damage.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@gallettishop.com.